Three Ways to Reach Us

Contact Energy Casino Support Any Hour You Need

Chat, e-mail or ring our team any hour of the day, every day of the week, and expect a reply in minutes, not days.

Reach support now Scan the Full Grid

Kahnawake-licensed since 2008

GLI-audited across all 8,876 titles

128-bit SSL on every session

First-charge welcome offer

150% up to A$550
+ 245 free spins

4.9

Rated 4.9 from 18,993 verified reviews

Channel Choice

When You Need an Answer Straight Away

Nobody wants to wait days for a reply, so each line below shows its usual response time.

A reply in three minutes

Best for a quick answer mid-game: a chat window opens on the site and an agent replies in about three minutes, day or night.

Start chat

A reply you can keep?

For anything you want in writing, send details to [email protected] and expect a considered reply in about six hours.

Write to us

Talk now, not later

Prefer a voice? Dial +61 2 1322 4179 (AEST) and a person typically picks up in about one minute, whatever the hour.

Call now

Your Own Time Zone

Do You Answer Aussie Players in Their Own Time?

Once you finish here, you will know where to ring, who supervises us and where to get help close to home.

How to reach us

Local phone: +61 2 1322 4179; Support clock: AEST; Languages: English, German, Finnish, Norwegian; Support e-mail: [email protected]

Who supervises

Regulator: Kahnawake Gaming Commission, KGC-5099

Where to get help

Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register

Reach Outside Help Any Time Play Feels Heavy

Not every problem belongs to a casino desk. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work outside Energy Casino, free of charge, and none of them answers to us.

Gambling Help Online. Online counselling, forums and chat run for anyone in Australia worried about their own play or someone else's.

Lifeline Australia. Trained crisis supporters answer around the clock for anyone in distress, whether gambling sits behind it or not.

National Self-Exclusion Register. A national register lets a player block themselves from licensed Australian betting sites through one request.

Energy Casino Mailboxes

The Moment a General Inbox Holds You Up

Use this the moment your question belongs to a specific team and you would rather skip a forward.

Account desks

General support: [email protected]; Verification and KYC: [email protected]

Money desks

Deposits and withdrawals: [email protected]

Other desks

Complaints: [email protected]; Privacy requests: [email protected]; Business partnerships: [email protected]

Answer On The First Try

Account Facts At Your Fingertips

Have these ready

Every one of these sits in your account or your inbox already.; Registered e-mail address and account number; Date, time and amount of the payment; Screenshot of the error message; Photo ID for verification requests; Bonus name and the terms you accepted

Operator, Licence And Written Contact

Open a Dispute

Answers Inside a Minute

Answers You Can Act On Tonight

What happens when the first reply does not fix it?

When a chat reply leaves you no better off, hand the thread to the support supervisor and say what outcome you want. Still stuck after that, send the same detail to [email protected]. If the answer stays poor, escalate to the Kahnawake Gaming Commission.

Do I need to hand over my password to get help?

Your registered email address is all the team needs, plus the date and amount of the payment or bet in question. Nobody will ever ask for your password, so treat any such request as suspect. Never share the password with a caller, a chat agent or anyone else.

Do I need to send documents before my first withdrawal?

Send a photo ID, a proof of address and a screenshot of the payment method, and checks usually wrap up within three hours. Clock-watching helps nobody, so plan withdrawals around that window. Should anything be unclear, [email protected] answers the detail.

What if my problem hits after midnight on a Sunday?

Every hour of the week is covered, public holidays included, so a Saturday night or a four in the morning question still reaches a person. Phone, chat and email all stay open. Response targets are one minute on the phone, three in chat and six hours by email.

Can I check which regulator licenses this casino?

The licence sits with the Kahnawake Gaming Commission, and the number to quote is KGC-5099. Energy Casino Inc. holds it, company number 468640, registered at Old Malone Highway, Kahnawake. Fairness testing comes from Gaming Laboratories International.

Where do I ask for a copy of my data, or its deletion?

Privacy questions go to [email protected], and you can ask for a copy of what is held on you or for its deletion. State the request plainly and the team confirms what happens next. Some records must be kept for licensing reasons, which the reply will spell out.

Seven Lines Of Timing

How Long Until Someone Replies?

Since 2008 this casino has staffed its desks day and night, and the timings read like this.

Live chat

Chat open: 24/7 support; Chat first reply: Three minutes; All hours in: AEST

E-mail

E-mail address: [email protected]; E-mail reply: Six hours

Phone

Phone number: +61 2 1322 4179; Phone waiting time: One minute

Energy Casino Complaints Path

Where Do You Go When Support Stops Helping?

Get Started

Written Record Of The Dispute

Put the facts in writing to [email protected], with dates, amounts and any reference number you already hold. Support will confirm receipt and name the person handling it.

Reference And Outcome

Within the reply you receive a reference number and a stated outcome. Keep that reference safe; it travels with your case if it moves further.

Taking It To Kahnawake

Should the outcome still not satisfy you, take the reference and your evidence to the Kahnawake Gaming Commission, the regulator that issued licence KGC-5099.