Verify your Energy Casino account before you withdraw
Before your first payout, sometimes earlier at sign-up or first deposit, a licensed casino must confirm who you are; this check takes about 3 hours.
What changes once the papers clear
The moment your withdrawal sits pending, these six lines tell you who does what.
Checked by
Energy Casino Inc.
Licence held
Kahnawake Gaming Commission, KGC-5099
Time needed
3 hours
Deadline
Before the first withdrawal
Email for questions
Minimum age
18+
Get through without a second upload
Your document list
Once you log in, open the verification area and read the list; it names every paper wanted and grows if a source of funds check is added.
Phone camera, good light
At the first upload, send a photo of your ID, taken flat in daylight, with all four corners and the expiry date readable.
Name and address, clear
By the time you reach the address paper, pick a recent bill or letter that shows your name and full address, unedited.
Payout cleared sooner
While the check runs, watch the e-mail on your account; if a copy is blurred, a fresh photo usually clears it within the same 3 hours.
Which documents does the check want?
When the upload screen asks for something, this table shows what each paper has to prove.
Photo ID
Confirms: Your name, face and age; Copy must show: All edges, photo and expiry clear
Proof of address
Confirms: Where you live now; Copy must show: Name, address, whole page, recent date
Payment method screenshot
Confirms: The account your money moves through; Copy must show: Your name and the card or wallet
Photo ID
Confirms: That the ID belongs to you; Copy must show: Your face and the ID in one frame
When your upload comes back unsorted
Matching your account address
Two weeks in, a licence or bill still carries your old suburb, and the checker cannot tie that address to the one on your account. Send a bill dated within the last three months; Update your address in your profile first
A photo the checker can read
On a phone at night, corners get cut off, glare lands on the photo page, and nothing on the card can be read back. Lay the document flat near a window; Fit all four corners inside the frame
When the file looks altered
The evening you scan in a hurry, a screenshot gets trimmed or a background erased, and the file no longer looks like the original. Send the whole page, untouched; Use the original file, not a screenshot
Show where the money came from
Minutes after a larger payout is flagged, a funds question can land. Our licence from the Kahnawake Gaming Commission, KGC-5099, obliges Energy Casino Inc. to ask it, and every licensed operator does the same. Nothing here accuses you of anything.
Papers we may ask for
One or two of these usually settle the question, so send what fits your case.
- Recent payslips or salary advice
- Bank statements from the last few months
- Tax return or notice of assessment
- Proof of savings or investments
- Sale documents for a large asset
When we ask and what we take
This block settles when the request arrives, so nothing about the check catches you off guard.
At registration
Why do my details differ?
Do I need this to cash out?
Bigger than usual
What happens once your documents land
Locked going out, locked staying. Before your file leaves the phone it is scrambled by 128-bit SSL. Once it arrives, the same lock stays on it inside our systems.
Can anyone else see it? A verification specialist is the only person who opens your ID, address proof or payment screenshot. Support agents on live chat cannot pull those files up.
What the licence asks, nothing more. Everything you send is used to satisfy the checks attached to our KGC-5099 licence. It is not a marketing list and not a profile for anyone else.